Shipping Policy

Thank you for shopping with us! Below is our shipping policy to ensure a smooth and transparent experience for our customers.

Processing & Shipping Times

• Orders are processed within 1-3 business days after payment is received.
• Standard shipping times vary depending on the destination:
  • UK Orders: 3-7 business days
  • International Orders: 7-21 business days (depending on location and customs processing)
• You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and the weight of your order.
• We offer free standard shipping on UK orders over £70.00

International Shipping

• We currently ship worldwide; however, customers are responsible for any customs fees, taxes, or import duties.
• Delivery times may vary due to customs clearance delays.

Returns & Exchanges

• If you are not completely satisfied with your order, you may return it within [Insert Return Window] days of receipt.
• Items must be in original condition, unworn, and with all tags attached.
• Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

Return Address:

CapCulture
84 Westminster Road
CH65 2BU
Ellesmere Port, UK

• To initiate a return, please contact us at Capculture65@gmail.com with your order number and reason for return.

Lost or Damaged Items

• We are not responsible for lost or stolen packages once they have been marked as delivered.
• If your item arrives damaged, please email us at Capculture65@gmail.com with photos of the damage within 48 hours of delivery, and we will assist you.

If you have any questions regarding our shipping policy, feel free to contact us at capculture65@gmail.com.